U.S. and Canada Limited Warranty Program

We want you to have the best experience with the products you purchase from us. While Cook & Gather is an independent retailer and not the manufacturer, we are here to help you navigate any product issues.

Please read this Warranty Program carefully. It applies to products purchased from Cook & Gather and used in the United States and Canada (excluding Quebec).

What This Warranty Covers

The original manufacturer, Our Place (Lagom Kitchen Company), offers limited warranties on its products. As a customer of Cook & Gather, you are entitled to the same warranty coverage as if you had purchased directly from Our Place, provided that:

• You purchased the product from Cook & Gather (our store is an authorized retailer of Our Place products).

• You are the original retail consumer purchaser (or received the product as a new, unused gift from the original purchaser).

• The product was purchased and used in the United States or Canada (excluding Quebec).

• The product has been used normally for its intended purposes and in accordance with the usage instructions.

Coverage terminates if you sell or otherwise transfer the product.

Warranty Periods by Product Type

Specific warranty terms for each product are determined by the manufacturer, Our Place. The above periods are summaries. For full details, please contact us or visit Our Place’s official warranty page.

How to Make a Warranty Claim

If you believe your product has a manufacturing defect covered by warranty, please follow these steps:

1. Contact us at [email protected] with:

   • Your order number

   • Product name

   • A clear description of the issue

   • Photos or video showing the defect (if possible)

2. We will review your request and, if the issue appears to be a manufacturer defect, we will assist you in filing a warranty claim with Our Place on your behalf, or direct you to the appropriate claim process.

3. Our Place may require you to provide proof of purchase (your Cook & Gather order confirmation serves as proof). They may also ask for additional information or for the product to be returned for inspection.

4. If the claim is approved, Our Place will, at its option:

   • Replace the product with the same or similar item, or

   • Provide a refund of the original purchase price (excluding shipping), or

   • Offer store credit.

Please note: All warranty claim decisions are made solely by Our Place. Cook & Gather acts as an intermediary to help you, but we cannot override the manufacturer’s determination.

Exclusions and Limitations

This warranty does not cover:

• Normal wear and tear (e.g., scratches, discoloration, minor chipping)

• Damage caused by misuse, abuse, neglect, or failure to follow care instructions (e.g., using metal utensils on non‑stick coating, dishwasher use where not recommended, high heat without food)

• Damage from accidents, improper storage, or alteration of the product

• Products purchased from unauthorized resellers (Cook & Gather is an authorized retailer, but if you purchased elsewhere, this warranty does not apply)

• Consequential or incidental damages (see limitation below)

• Products used for commercial purposes

Limitation of Liability: To the fullest extent permitted by law, the manufacturer’s liability is limited to the replacement or refund of the product as described above. Neither Cook & Gather nor Our Place shall be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Contact Us for Warranty Assistance

If you have questions about whether an issue is covered, or if you need help starting a warranty claim, please reach out.

Email: [email protected]
Phone: (760) 322-0881
Mail: 190 West Amado Road, Palm Springs, CA 92262

We will respond within 2 business days.